Shipping Policy

Snowy Mountain Estate Shipping Policy

At Snowy Mountain Estate, we are committed to delivering our exceptional cold climate produce to your doorstep with the utmost care and efficiency. Please review our Shipping Policy to understand how we handle your orders:

1. Order Processing:

  • Orders are typically processed within 1-2 business days of receipt, subject to product availability.
  • You will receive a confirmation email with your order details and tracking information once your order is shipped.

2. Shipping Methods:

  • We offer reliable shipping options to ensure the freshness and quality of our products during transit.
  • Shipping methods and carriers may vary based on your location and the items in your order.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • The shipping cost will be displayed during the checkout process, allowing you to review it before completing your purchase.

4. Estimated Delivery Time:

  • Delivery times may vary depending on your location and chosen shipping method.
  • You can expect an estimated delivery time at checkout.

5. Shipping Restrictions:

  • We currently offer shipping within Australia.
  • Some items, such as perishable produce, may have shipping restrictions to ensure freshness.

6. Order Tracking:

  • You can track your order's progress using the provided tracking information.
  • If you encounter any issues with tracking, please contact our Customer Support team for assistance.

7. Delivery Concerns:

  • If you have concerns about the condition of your order upon delivery (e.g., damage, missing items), please contact us immediately.
  • We will work with you to resolve any issues promptly.

8. International Shipping:

  • For international orders, please be aware that customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient.

9. Contact Us:

Thank you for choosing Snowy Mountain Estate for your cold climate produce needs. We are dedicated to providing you with the highest quality products and reliable shipping services. Your satisfaction is our priority, and we look forward to serving you.

Note: This Shipping Policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.